This role blends customer experience with revenue generation in a B2B environment. The Customer Experience & Revenue Representative manages live phone interactions with an assigned customer base, placing orders directly and influencing revenue through consultative conversations. The position focuses on proactive engagement, relationship building, and driving repeat business rather than traditional reactive support. It is a phone-centric, sales-oriented role with direct impact on revenue and performance-based compensation.
¿QUÉ HARÁ EL CANDIDATO EN ESTE PUESTO DE TRABAJO?
- Manage live phone conversations with B2B customers
- Make consistent outbound callsPlace orders directly over the phone
- Advise customers on products and services
- Identify upsell and cross-sell opportunities
- Manage an assigned book of customers
- Drive retention through proactive outreach
- Log activities and orders in the CRM
- Contribute directly to revenue growth through repeat business and sales
¿QUÉ DEBE TENER EL CANDIDATO PARA SER MÁS ADECUADO PARA ESTE PUESTO?
- Minimum 3 years of experience in phone-based, customer-facing roles
- Proven experience in inside sales, account management, or revenue-focused customer experience
- Prior experience placing orders or closing transactions by phone
- Advanced English level (C1 or near-native)
- Strong phone presence and communication skills
- Experience working with CRM systems (Salesforce preferred)
- Demonstrated ability to influence revenue through upselling or cross-selling