By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.
We are looking for a Streaming Technical Support Analyst to become an essential part of our team, providing top-tier assistance for the Genius Sports Video Streaming Product. This role is pivotal in maintaining high-quality streaming services for our customers and partners worldwide.
WHAT YOU’LL DO
- Live Stream Support: Respond to and resolve live streaming issues escalated by customer support.
- Technical Troubleshooting: Analyze and troubleshoot streaming problems for live and no live content.
- Collaboration & Communication: Interact with global teams and departments; communicate effectively with clients and third-party providers using Zendesk,



Slack, and Emails.
- Monitoring & Reporting: Perform setup, checks, and continuous monitoring of live events; contribute to daily reporting processes.

WHAT YOU'LL BRING
- Strong analytical mindset with the ability to investigate, troubleshoot, and resolve product-related issues in a fast-paced environment.
- Proven ability to manage multiple priorities, balancing urgency and impact effectively.
- Hands-on experience with SQL, Python, and tools such as JIRA, Confluence, Zendesk, Postman (API calls), and Grafana.
- Professional fluency in English, with the ability to communicate clearly across general teams.
- Technical background through formal education or equivalent practical experience.
- Experience in technical support, service, or customer-facing technical roles.
- Detail-oriented problem solver with a proactive and ownership-driven approach.

IT WILL BE A BONUS IF YOU KNOW
- Pass

📌 Streaming Technical Support Analyst New Medellín, Antioquia, Colombia
🏢 Genius Sports Group
📍 Medellín