We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of integral commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

In SAP Business Suite CSM, our people and our culture are central to our success Senior Solution Customer Success Manager demonstrate skills and knowledge in cloud and on-premise renewal strategy, deal architecture, customer negotiation, internal navigation of commercial and legal teams and lead the successful renewal executions in on-premise and cloud. If you’re looking for a new challenge, on a growing, impactful, and supportive team, SAP Business Suite CSM is the place for you

This role, in alignment with internal roles, is responsible for the following topics in regard to SAP support offerings:





▪ Promote and evangelize the Maintenance Support offerings

▪ Be the first line of support for customers looking for SAP policy based maintenance adjustments
▪ Minimize maintenance at risk (MAR), within the assigned Market Unit

▪ Commercial Management of SAP Programs
▪ Drive Customer Value realization (customer value journey)

Expectations and Tasks

▪ Ability to comfortably present to both internal and external customers
▪ Support deal execution in the regions as needed, including education of customers’ procurement and legal groups, in regards to a Maintenance Contract.
▪ Subject Matter Expert for all SAP Extension Policies (Cloud/On-Prem/Cloud to Cloud)
▪ Directly interact with GM, VPs, AEs, CPs, and customers to position the value of SAP's Maintenance Solutions as supported by value propositions.
▪ Educate and enable field sales on Renewals and Commercial Management tools

📌 Customer Success Partner Senior Advisor (Bogotá)
🏢 SAP
📍 Bogotá