Job Summary
The Collaboration Engineer – Senior Associate is responsible for designing, administering, and optimizing enterprise collaboration platforms across Microsoft 365, including Exchange, SharePoint, OneDrive, and Teams. This role serves as a technical escalation point and drives platform standardization, governance, and operational excellence.
The Senior Associate partners closely with Security, Compliance, Identity, and Cloud Platform teams to ensure collaboration services are secure, compliant, and scalable by default.
Responsibilities
Lead administration and optimization of Microsoft 365 collaboration services
Design and implement standards for:
o Exchange Online and mail flow
o SharePoint and OneDrive site governance
o Teams architecture and lifecycle management
Manage and optimize Teams Services (TS) including calling, meetings, and integrations
Design and enforce governance, using AvePoint
Implement and manage content lifecycle, retention, and eDiscovery (CEA / EDD) controls in Purview
Perform advanced troubleshooting of:
o Mail routing and delivery issues
o Collaboration and sharing issues
o Teams performance and reliability problems
Act as escalation point for complex incidents and lead root cause analysis
Support collaboration platform migrations and feature rollouts
Automate administrative and governance tasks where possible
Collaborate with Cloud Security on data protection and compliance controls
Mentor Associate-level Collaboration Engineers
LI-SG1
Skills and Experience
English level B2+
Technical Skills
o Strong expertise in Microsoft 365 collaboration platforms
o Deep experience with:
Exchange Online architecture
SharePoint Online and OneDrive governance
Microsoft Teams services
o Strong understanding of:
Identity, access, and information protection
Data retention, archiving, eDiscovery, and compliance tooling
o Experience with AvePoint or similar governance
o PowerShell scripting and automation skills preferred
Professional Skills
o Strong te