FullStack is seeking a hands-on Delivery Manager to own enterprise application support for a integral client in R&D; IT, spanning L1/L2 service desks and minor enhancements. You will manage SLA targets, incident escalations, and staffing across a distributed team operating US Eastern hours.
You will lead weekly client reviews, control engagement P&L;, and drive continuous service improvements with AI-assisted tooling, while maintaining strong client relationships and ensuring on-time delivery.
📌 Strategic Service Delivery Manager (Cartagena)
🏢 FullStack
📍 Cartagena
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.