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Summary of Role
Under the direction of the CS/OPS Integral Hub Supervisor LATAM, the position is responsible for coordinating with assigned country sites via telephone, email, or other approved communication channels to manage deliveries and pickups. The role is responsible for executing, tracking, and reviewing job-related activities and system updates while providing a high level of customer service, resolving issues, maintaining effective internal communication, and ensuring proper organization and control of assigned tasks. The position is committed to continuous improvement and customer satisfaction.
Responsibilities
- Complete all contact and coordination activities accurately, timely, and cost-effectively.




- Record all activities correctly in the assigned control tools to ensure efficient communication flows and support the success of the function.
- Ensure the timely filing and updating of activities under the position’s responsibility to support the generation of team performance indicators.
- Edit and maintain shipments in the Transportation Management System (TMS) or applicable system according to established process instructions.
- Frequently monitor the Transportation Management System and manage pre-advised shipments.
- Work safely and in compliance with all relevant regulations, including IATA requirements, laws, and ordinances.
- Properly use and maintain all available tools required to perform the position’s responsibilities.
- Maintain effective communication with national and international World Courier offices and stations as needed, in a professional, courteous, and timely manner.
- Recognize and promptly utilize important operational information, incl

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