Job Overview
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
Job Highlights
Job Function: Customer Management
Job Sub Function: Customer Service Operations
Job Category: Professional
Location: Bogotá, Distrito Capital, Colombia
Hybrid: #DePuySynthesCareers #LI-Hybrid
Job Description
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements,



including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Key Responsibilities
- Process and respond to incoming interactions, order requests and inquiries from customers across multiple channels (e-mail, voice, chat or any other channel used) in compliance to department Standard Operating Procedures (SOP), Work instructions (WI), and SOX requirements.
- Responsible for both routine and more complex inquiry/service management to achieve a

📌 DePuy Synthes Analyst, Order Management (Bogotá)
🏢 7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity
📍 Bogotá