Patient Care Scheduling Specialist Wave 12
Colombia
Patient Care Scheduling Specialist
Requirements
- Fluent in English and Spanish to communicate effectively with patients.
- Relevant experience in a high-volume scheduling or customer service role with a focus on healthcare.
- Outgoing and empathetic personality to provide a welcoming and supportive experience for patients.
- Strong communication and interpersonal skills to collaborate effectively with clinicians and team members.
- Attention to detail and excellent problem-solving skills to identify and address scheduling issues
- Comfortable using scheduling software and other relevant tools and committed to ongoing learning and professional development
Responsibilities
- Scheduling patients (30-40 per day) for diagnostic imaging using scheduling software and tools.
- Responding to emails and other administrative tasks.
- Communicating with patients and troubleshooting scheduling issues.
- Collaborating with other departments and maintaining a positive demeanor.
- Adhering to HIPAA regulations and protecting patient privacy.
- Participating in professional development and supporting other areas of the business.
- Optimize scheduling operations to support business growth.
- Enhance communication skills for patient satisfaction.
- Implement new processes for scheduling operations and scalability.
- Foster positive stakeholder relationships to support cross-functional collaboration.
- Attend professional development opportunities for personal and business growth
Working conditions
- Hybrid Environment (Train onsite - Work from Home).
- Two days off per week.
- Schedules based in US EST/EDT Time.
- Performance bonus available.