We are seeking an experienced Senior Transportation Dispatcher to join our Transportation Operations team (Overnight shift). The idóneo candidate will have 4-5 years of relevant transportation or dispatch experience and the ability to independently manage the full lifecycle of active over-the-road freight movements.
Key Responsibilities
- Act as the primary tactical point of contact for active over-the-road freight movements.
- Obtain real-time location updates for shipments through Track & Trace.
- Monitor shipments and confirm drivers are on schedule for pickups and deliveries.
- Identify, analyze, and resolve operational issues independently and in a timely manner.
- Determine when escalation is required and follow appropriate escalation procedures.
- Respond to customer emails, questions, and inquiries professionally and promptly.
- Price and quote ad hoc shipments.
- Secure carrier capacity and coverage for ad hoc shipments.
- Quote, book, and coordinate shipments while ensuring operational requirements are met.
- Send and collect transportation documentation, including BOLs,
PODs, and other required documents.
- Perform accurate data entry and maintain up-to-date shipment information in PCS TMS and Microsoft Excel.
- Manage multiple shipments and priorities simultaneously while maintaining accuracy.
- Handle complex shipment-related situations with minimal supervision.
- Support and mentor other dispatchers by sharing knowledge and best practices.
- Collaborate with carriers, drivers, customers, and internal teams to ensure successful shipment execution.
- Perform additional transportation and dispatch duties as assigned.
Requirements
- 4-5 years of relevant experience in Transportation, Dispatch, Freight Brokerage, or Transportation Operations.
- Strong experience with Over-the-Road (OTR) transportation operations.
- Proven ability to independently analyze and resolve complex operational issues.
- Experience with Track & Trace, carrier coordination, shipment