Third Way Health helps medical practices across the United States improve the patient experience while reducing the administrative burden on practice owners. We enable practices to enhance the experience of their patients by providing them with a leading service automation platform and a world class team of service representatives. What unites us is our passion to support physicians and provide better access for patients from all backgrounds.
About the Position:
Every day, our platform schedules appointments, handles inbound and outbound patient calls, verifies insurance eligibility, and moves about a quarter million records through integration pipelines with EHR systems.
At that volume, the details that matter are small ones. A payer changes the shape of a response. A sync quality flag grows from 0.01% to 0.02%. Numbers that read like rounding errors are thousands of patient appointments.
This role exists to work at that level of detail. You will learn how our workflows behave, notice what does not fit, explain why, and drive the fix.
The analysis is not the deliverable.



You will look for problems without being assigned them, form a view on the cause, and either fix it yourself or hand a developer a diagnosis clear enough to act on.
Key Responsibilities:
- Finding what is not obvious. Our workflows produce a lot of operational data: scheduling volumes, call outcomes, eligibility responses, sync logs, error codes. You will learn what healthy looks like across workflows, customers, and payers. That is what lets you notice the small deviation nobody is watching for yet.
- Data integrity end to end. You will learn the full path a record travels between systems, and the points where it could drift, duplicate, or drop. When something does go wrong, you trace it to the origin rather than to the nearest plausible suspect.
- Opinionated production monitoring. You will ow​​n the library of known failure modes: what each one means, how to diagnose it, and where it escalates.

📌 Forward Deployed Analyst (Medellín)
🏢 Third Way Health
📍 Medellín