PlacidWay is seeking a hands-on Customer Service Lead/Manager to drive the end-to-end customer experience, coach a high-performing team, and optimize conversions. You will manage relationships with customers and key providers, guide reps through escalations, and ensure timely follow-up to maximize outcomes.
The role collaborates with Customer Service, Account Management, and healthcare providers to improve satisfaction, generate referrals, and deliver exceptional service across a integral, fully