Auxis seeks an ITSM Manager to own governance of IT Service Management across a multi-country environment, including the United States, Canada, Brazil, Peru, and Paraguay. You will drive incident, change, problem, knowledge, and configuration management and oversee SLA/KPI reporting and governance cadences with the client.
You will lead the Tower A process team, collaborate with platform admins for ServiceNow or equivalent, and push continuous improvement across all delivery towers while
📌 Global ITSM Manager (Bogotá)
🏢 Auxis
📍 Bogotá
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