PlacidWay, a USA-based integral medical tourism marketplace, is seeking a hands-on Customer Service Lead / Manager to elevate the customer experience, lead a high-performing team, and drive conversion outcomes. This fully remote role collaborates with Customer Service, Account Management, and healthcare providers to ensure exceptional service and results.
You will own the customer journey, coach representatives, manage the pipeline, and monitor KPIs.
📌 Remote Customer Experience Lead (Colombia)
🏢 PlacidWay
📍 Colombia
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