IntouchCX in Bogotá, Colombia is seeking an experienced Operations Manager to direct and manage all operational activities for programs, drive KPI performance, and oversee Service Levels. You will lead front-line teams, coach and recruit Team Leaders, and collaborate cross-functionally with HR and IT to resolve issues.
The adecuado candidate has a post-secondary education in Business or Commerce, 5+ years in contact center, and 3+ years in operations management, with proven stakeholder management