As a Technical Account Manager (TAM), you will be a trusted advisor to our customers, ensuring they maximize value from our platform. You will bridge the gap between technical support, product teams and customer success, providing high-touch guidance, proactive support, and strategic recommendations.
You will inform Nue’s product roadmap by conveying key customer insights to our product and engineering teams. To excel in this role, you need a customer-centric mindset that balances empathy, rigor, creativity, and strategic thinking.
You will become an expert in Nue’s products, methodology and customer value so that our customers can maximize Nue’s revenue platform. You will be an expert in Nue’s analytics and dashboards so that you can present the value and outcomes to diverse stakeholder groups, communicate effectively with C-level executives (often CFOs) of large enterprises and drive adoption of our products and solutions by achieving business goals and driving innovation.
Responsibilities:
- Build trust and strategic relationships with key customer decision makers and influencers.
- Act as a technical advisor for customers, ensuring their success with the Nue platform.
- Gain deep understanding of customers’ business needs and strategically guide them to solutions leveraging Nue’s products.
- Conduct regular check-ins, support QBRs, and technical deep dives to align solutions with customer goals.
- Understand customer architecture, use cases, and integrations to provide tailored recommendations.
- Guide customers on best practices, scalability, and optimization of our platform.
- Own high-priority escalations, coordinating with engineering and support teams.
- Assist with technical onboarding, ensuring customers configure and adopt the platform successfully.
What You’ll Bring:
You have a passion for building relationships and solving customer problems. You will build trusted relationships with key customer contacts to ensure Nue solutions co