DiDi Integral Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

The CX Community Sr Analyst will be responsible for managing agents to execute a program aimed at improving the Early Life Cycle experience for drivers,



specifically in SSL (Spanish Speaking Latin America). This role involves understanding the customer journey, ensuring continuous improvement, and being capable of iterating on agent deliverables to maximize impact.

The primary responsibilities of this position include the following:
- Guide and assist an agent team in executing onboarding and engagement initiatives for new drivers.
- Formulate, assess, and refine training content and operational deliverables to boost driver satisfaction and activation rates.
- Evaluate operational statistics and user feedback to uncover optimization areas and enhance content and agent performance.
- Capture and deploy localized best practices across different markets to guarantee operational consistency.
- Partner with cross-functional divisions (including Ops, Product, and Marketing) to champion a seamless, driver-focused journey.
- Identify prospective execution risks early,

📌 Community Agent Operations Lead (Bogotá)
🏢 DiDi Chuxing
📍 Bogotá