Department: Customer Operations / Technical Support

As a Technical Support Specialist (EMEA) at THORASYS, at THORASYS, you will ensure the operational success and satisfaction of our growing general user base. You will provide frontline customer service and technical support for our proprietary respiratory diagnostic systems(such as the tremoFlo® Airwave Oscillometry System). In addition to troubleshooting via established technical documentation, you will play an active role in creating, refining, and providing feedback on technical guides and knowledge base articles.

JOB DESCRIPTION

Technical Support Specialist (EMEA)

Location: Europe

Department: Customer Operations / Technical Support

As a Technical Support Specialist (EMEA) at THORASYS, at THORASYS, you will ensure the operational success and satisfaction of our growing global user base. You will provide frontline customer service and technical support for our proprietary respiratory diagnostic systems(such as the tremoFlo® Airwave Oscillometry System). In addition to troubleshooting via established technical documentation,



you will play an active role in creating, refining, and providing feedback on technical guides and knowledge base articles.

Key Responsibilities
Customer Support & Service Delivery:
- Provide technical support via phone, email, and digital ticketing channels to healthcare professionals, distributors, and end-users, ensuring timely issue resolution within regulatory standards.
- Troubleshoot hardware and software issues on THORASYS respiratory diagnostic devices using official technical documentation.
- Assist in creating, updating, and documenting standard operating procedures (SOPs), troubleshooting guides, and technical documentation.

Operations & Regional Coordination:
- Work primary European business hours to support the EMEA region, with flexibility to occasionally assist colleagues and customers in other global regions during peak demand or escalated coverage scenarios.
- Manage e

📌 Technical Support Specialist (Colombia)
🏢 Thorasys
📍 Colombia