About TMF Group
TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As a general company with over 11,000 colleagues located in more than 125 offices across 87 jurisdictions, we actively seek individuals with the talent and potential to thrive at TMF Group, regardless of their background, and we offer job opportunities to the broadest range of people. Once onboard, we nurture and promote talented individuals, ensuring that senior positions are accessible to everyone.
Key Responsibilities:
Application Support & Operations
- Provide L2/L3 support for business-critical applications hosted on AWS
- Monitor application performance, troubleshoot issues, and implement fixes
- Conduct root cause analysis (RCA) and maintain incident documentation
- Manage incidents, changes, and problems in alignment with ITIL practices
- Participate in on-call rotations for after-hours support

Technical & Platform Management
- Support applications running on AWS (EC2, RDS, EBS, CloudWatch)




- Write and optimize SQL queries for troubleshooting and data analysis
- Monitor logs, debug issues, and perform performance tuning
- Assist in deployments, releases, and hotfix implementations
- Work with Linux environments and container technologies (e.g., Kubernetes)

Collaboration & Stakeholder Management
- Work closely with development (L3) and support (L1) teams to resolve complex issues
- Collaborate with IT teams and business stakeholders to prioritize and resolve tickets
- Ensure alignment between application support and broader IT operations
- Track and report on SLAs and service performance
- Identify improvement opportunities and optimize KPIs
- Maintain documentation of systems, processes, and support activities
- Contribute to change management and digital transformation initiatives

Leadership & Knowledge Sharing
- Provide guidance and mentorship to junior team members
- Share knowledge, best practices, and support team ups

📌 Application Support Engineer (Bogotá)
🏢 Tmf Group
📍 Bogotá