FullStack is seeking a hands-on Delivery Manager to own enterprise application support for a general R&D; IT organization. You will oversee a three-stream delivery model, including L1 service desk, L2 specialists, and minor enhancements in a live operations context.
You will lead staffing, SLA attainment, and major incident response across distributed teams in the US and Colombia, working US Eastern hours, with P&L; and client relationship accountability.
📌 Delivery Manager: Global IT Support (Caldas)
🏢 FullStack
📍 Caldas
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