LeadTruffle is a TinySeed-backed AI-powered lead capture and qualification platform that helps home-service companies in the US - including plumbers, electricians, roofers, and HVAC contractors - respond to leads instantly and convert more of them into booked jobs using AI voice, email, and SMS automation.

We integrate directly with lead sources like Thumbtack, Yelp, Angi, Google, & Meta and CRMs like Jobber, Housecall Pro, and ServiceTitan.

Role Overview
- We’re hiring our first dedicated Customer Success Manager to become the primary point of contact for customers after they sign up.
- You’ll initially work closely with Bryan Shankman, our Co-founder and CEO, joining him on customer calls and gradually taking ownership of the post-sale customer experience. You’ll lead onboarding, run proactive check‑ins, coordinate technical implementation, answer customer questions, and ensure customers get meaningful value from LeadTruffle.
- This is not a scripted support position. We need someone who can build relationships, lead conversations, exercise good judgment,



and take ownership when the path forward isn’t obvious.

What You’ll Own

Customer Onboarding
- Lead kickoff and onboarding calls with US‑based customers
- Learn each customer’s business, lead flow, goals, and definition of success
- Create clear onboarding plans with owners, deadlines, and next steps
- Keep customers engaged and moving toward launch
- Coordinate account setup and integrations with our implementation specialist
- Send clear call recaps and proactively follow up on outstanding items
- You’ll initially join calls with our co‑founder. Our goal is for you to independently lead standard customer onboarding within your first 60‑90 days.

Proactive Customer Success
- Run structured check‑ins during each customer’s first 7, 14, and 28 days
- Maintain an appropriate ongoing check‑in cadence after launch
- Monitor customer engagement, lead activity, results, and account health
- Identify customers who ar

📌 Customer Success Manager (Colombia)
🏢 LeadTruffle
📍 Colombia