We are seeking a Salesforce Developer to support and enhance a production Salesforce environment focused on post-sales support and operational workflows. This role combines hands-on Salesforce development with production support, incident ownership, integrations, and operational troubleshooting.

The developer will work across Salesforce Service Cloud, case management, omnichannel support, automation, agent-assist capabilities, operational analytics, and integrations with external systems and data platforms.

Job Description

Key Responsibilities

Develop, enhance, and maintain Salesforce solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows.
Support production Salesforce Service Cloud applications and operational workflows.
Build and maintain case management and omnichannel support capabilities.
Develop and troubleshoot routing, orchestration, workflow automation, and case-assignment functionality.
Support AI-assisted case summarization, agent-assist capabilities, and other AI-enabled Salesforce workflows.




Contribute to communications and workflow automation capabilities supporting customer support operations.
Design, develop, and maintain integrations between Salesforce and external systems or data platforms.
Support Salesforce-to-data-platform integrations, including Salesforce-to-Snowflake integrations where applicable.
Monitor production platform health, alerts, operational KPIs, and active incidents.
Triage and investigate production issues involving Salesforce workflows, routing, integrations, and automation.
Take ownership of operational incidents through investigation, resolution, follow-up, and documentation.
Participate in structured production-support and operational-review processes.
Document technical findings, incidents, troubleshooting results, and operational knowledge.

Qualifications

Must-Have Skills

Hands-on Salesforce development experience.
Apex development experience.
Lightning Web Components (LWC) experience.
Salesforce

📌 #130515 - Salesforce Developer (Bogotá)
🏢 Upwork
📍 Bogotá