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Senior Customer Success Manager, Brazil Accounts
Account Management
Bogotá, Colombia
POS-33274
If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpot's mission is to help millions of organizations grow better. Our team is committed to delivering exceptional experiences and long-term value to our customers by fostering trust and offering expert guidance on the HubSpot platform. The end result: increased value, satisfaction, and continued customer loyalty (retention).
As a Senior Customer Success Manager, you'll enjoy unparalleled autonomy, take ownership of your projects, and be devoted to helping each customer unlock the full potential of HubSpot. In this role,
you'll have ample opportunities for career advancement, with a strong emphasis on skill enhancement and a clear, performance-driven pathway for progression.
Experience and qualifications
- Trilingual in Portuguese, English & Spanish is required as you will be working with the Brazilian market.
- Relevant experience managing, nurturing, and scaling customer relationships in a quota or retention-carrying role, with a demonstrated ability to handle accounts of varying complexity, including Mid-Market and Corporate customers with layered business needs and multiple stakeholders.
- Skilled in forecasting retention risks and implementing effective mitigation strategies, including the ability to identify risk signals early, escalation with precision, and lead recovery conversations at the account level.
- Proven ability to navigate complex organizational structures, building relationships across multiple levels of a customer's bus