DiDi General in Colombia seeks a Sr. CX Analyst to lead and manage community services across multiple Latin American markets.
You will supervise agents, optimize onboarding and driver activation, and collaborate with Ops, Product, and Marketing to create a seamless driver journey. You will analyze performance metrics, refine training materials, and deploy best practices across regions while driving customer-centric improvements and cross-country collaboration.
📌 Sr. Community Operations Lead – Driver Onboarding (Colombia)
🏢 Didi Global
📍 Colombia
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