Customer Service Representative – Hybrid Medellín, Antioquia, Colombia
Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
The Job:
- Effectively and professionally handles all customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting Stanley Black & Decker’s Key Performance Indicators (KPIs).
- KPI’s measured will include abandonment rate and answer time.
- Acts as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations.
- Consistently improves and manages customer communication flow on promotions and product information.
- Updates, maintains,



and analyzes customer account profiles.
- Maintains working knowledge of all company products, services, and promotions.
- Assists in training new employees in addition to other duties as assigned by management.

The Person:
You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
- High School Diploma or its equivalent required 6 months to 1 years’ worth of experience within customer service and call center environment
- Proficient in Microsoft Office; Excel, PowerPoint, Word. SAP & Salesforce, Zendesk preferred.
- Interpreting KPI’S
- High level of English
- Excellent written and verbal communication skills
- Ability to research answers using multiple resources to satisfy customer inquiries in a timely manner.
- Patience a

📌 Customer Service Representative (Medellín)
🏢 Stanley Black & Decker
📍 Medellín