Additional Considerations (if any):
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title:Floral Clerk

Department:Floral

FLSA: Non-Exempt

General Function:
Provides prompt, efficient and friendly customer service. Creates beginning levels of design work floral arrangements and fills necessary merchandising needs. Assists customers with placing orders and completes the paperwork. Takes deliveries and makes delivery lists.

Core Competencies
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism

Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Floral Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities:
- Provides prompt, efficient and friendly customer service by exhibiting caring,



concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and to address them by name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they’re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
- Assists customers with placing orders over the phone or in person and completes the paperwork involved with a floral order.
- Works with co-workers

📌 Floral Clerk (Bogotá)
🏢 Hy-Vee
📍 Bogotá