MUST HAVE:
Experience: 1+ year in customer service or call centers
Languages: Bilingual (English & Spanish)
Answer calls with professionalism and empathy
Document and resolve inquiries
Provide excellent client service
Pay close attention to detail
Retain and document client/provider info
Principal Duties:
- Conduct consultations for potential cases
- Sign up new clients electronically
- Set initial clinic appointments
- Process and file legal documents
- Meet walk-in clients & communicate with partner firms
- Data entry and case documentation
Secondary Duties:
Collaborate with other departments
Connect clients with legal teams
Direct calls from insurance/medical providers appropriately
Skills & Qualifications:
Multi-tasking in fast-paced environments
Organizational & tech proficiency
Microsoft Word, Outlook, DocuSign
Office equipment handling
Excellent client service skills
Calm under pressure
Empathy and sympathy for clients
Workday: Full Time (FT)
Weekly Hours: 44
Vacancy Location: Bogotá, Medellín, Barranquilla
Legal25
Tipo de puesto: Jornada completa
Lugar de trabajo: Empleo presencial
📌 Intake Specialist (Bogotá)
🏢 Solvo Global
📍 Bogotá
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