Location: Fully remote from Bogota, Colombia - EST hours
- Department: Marketing
- Company: Search Atlas
- Role Type: Full-time
- Salary: $11.54 - $13.00 USD per hour

Hi, we're Search Atlas Group We're a rapidly growing SEO software company focused on engineering products and services that help websites improve their performance on Google. From Fortune 500 companies to leading Silicon Valley startups, our clients trust us to drive results.

We are looking for an Engagement Specialist to support and delight our users across social and community channels. You'll be the voice of our brand, ensuring every interaction is helpful, human, and on-brand.

What You'll Do:
- Handle daily engagement across Facebook Groups, Skool, Slack, LinkedIn, X, Instagram, YouTube, Reddit, and Sprout Social
- Adapt your tone to fit each platform and audience—professional, casual, educational, or empathetic
- Respond clearly and route issues quickly to Support/Product teams as needed
- Moderate comment spaces to keep them clean and positive
- Tag and log sentiment and recurring themes




- Spot repeated user confusion and suggest improvements
- Support engagement in challenges and programs
- Track advocates and key relationships
- Post content across platforms using our social media management tool

What We're Looking For:
- 4+ years of community or support experience (SaaS preferred)
- Experience with Sprout Social, Intercom, Slack, Skool, Facebook Groups, ClickUp, and AI tools
- Clear, warm, and human written communication with the ability to switch tone naturally
- Tech-savvy and comfortable with AI
- Proactive, hands-on attitude, ready to take initiative in a fast-paced environment
- Calm under pressure, able to de-escalate frustrated users gracefully
- Strong pattern recognition and risk communication skills
- Highly organized and detail-focused, especially in logging and routing
- Experience posting content using a social media management tool

Nice to have:
- Familiarity with SEO

KPIs

📌 Engagement Specialist (Bogotá)
🏢 Search Atlas
📍 Bogotá