Company Overview:
Lean Tech is a rapidly expanding organization with a strong presence in Latin America and the United States. We specialize in delivering high-impact software development and IT services across industries such as entertainment, financial services, and logistics. Our teams collaborate globally to build, support, and enhance cutting-edge platforms while fostering professional growth and technical excellence.
Position Overview:
We are seeking a Mid Backend Developer to join our team in a support developer role focused on platform stability and reliability within a distributed systems environment. This position is centered on root cause analysis (RCA), bug fixing, and increasing system observability for a critical platform in the logistics domain.
This is a fully support-focused role, where the engineer will be responsible for triaging incoming issues, analyzing system behavior, and identifying root causes.
The role requires strong backend expertise to deeply understand system functionality and propose effective solutions to complex production issues while contributing to improved system stability and faster resolution times.
The primary responsibility is to investigate and diagnose issues and propose solutions, with potential future involvement in implementing fixes as the role evolves. Additionally, the engineer will contribute to enhancing observability capabilities, including logging, metrics, and distributed tracing, to improve system reliability and support efficiency.
The engineer will work closely with technical leadership and architects, gaining direct mentorship and exposure to complex distributed systems. This role operates outside of a traditional Scrum team and plays a key role in maintaining platform stability.
Key Responsibilities:
- Investigate, diagnose, and perform root cause analysis (RCA) for production issues- Triage and manage incoming support tickets, prioritizing based on impact and urgency- Analyze system behavior using log