Job Description:
Trilingual (PORT-ENGL-SPA) Customer Service Representative.

The overall objective of this role is to ensure the seamless delivery of customer service support to external and internal clients.

Responsibilities:
- Make evaluative judgements based on the analysis of factual information

Qualifications:
- Previous relevant experience in call center required
- Proven ability to work as a team and with external units to deliver quality customer service and excellent client experience
- Proven investigative and analytical skills
- Consistently demonstrates clear and concise written and verbal communication
- Portuguese: Advanced
- English: Advanced

Education:
- Bachelor's degree/University degree or equivalent experience




- Job Family Group:
Customer Service
- Job Family:
Institutional Customer Service
- Time Type:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

📌 Customer Service and Technical Support (Bogotá)
🏢 Citi
📍 Bogotá