We're hiring: Cloud Engineer — Bogotá, ColombiaAt DFX5 we build cloud-native contact center products on AWS — SIP/PSTN and WhatsApp voice gateways, and social media channels wired directly into Amazon Connect. Our customers run mission-critical customer experience operations on top of what we build, and they talk to us directly.We're looking for a Cloud Engineer (3–6 years) who is as comfortable in a customer call as in a CloudWatch dashboard — someone who can support complex architectures in production and explain them with confidence to the people who depend on them.We're hiring a Cloud Engineer to help us run and support these platforms in production. This is a hands‑on engineering role with a strong customer‑facing component: you'll be the technical person our customers speak with when they're integrating, when something is degraded, and when they want to know why. We're looking for someone who can hold that conversation with confidence — and then go fix the problem.What you'll doSupport, operate and troubleshoot multi‑tenant AWS architectures running live customer workloadsOwn incidents end to end: detect, diagnose, resolve, and write the postmortemWork directly with customers — onboarding, integration support, escalations and technical reviewsImprove reliability, observability and automation (IaC, CI/CD, runbooks)Partner with engineering to turn recurring customer pain into product fixesWhat we're looking for3–6 years in cloud engineering, SRE, cloud support or DevOps rolesStrong AWS: Lambda, API Gateway, DynamoDB, EC2/VPC, IAM, CloudWatch,



Step FunctionsInfrastructure as Code (Terraform / CDK / CloudFormation) and scripting (Python, Bash, Node.Js)Networking and troubleshooting fundamentals — DNS, TLS, routing, latency, packet lossCustomer-facing confidence: clear, calm communication under pressure, in English and SpanishNice to have: Amazon Connect, SIP/VoIP or real‑time communications, AWS certificationsBased in Bogotá.What you'll doOperate and support complex, multi‑tenant AWS architectures serving production customer workloadsAct as a technical escalation point: triage, diagnose and resolve incidents across compute, networking, storage and application layersLead customer‑facing technical sessions — onboarding, integration walkthroughs, architecture reviews, root‑cause reviewsBuild and improve observability: metrics, structured logging, distributed tracing, alarms and SLOsAutomate operations with Infrastructure as Code and CI/CD; reduce toil and manual runbook stepsWrite and maintain runbooks, integration guides and internal documentationFeed recurring customer issues back into the product roadmap alongside our engineering teamParticipate in an on‑call rotation with the rest of the platform teamRequirements3–6 years of experience in cloud engineering,



site reliability engineering, cloud support engineering or DevOpsStrong, practical AWS experience across serverless and compute: Lambda, API Gateway, DynamoDB, S3, EC2, VPC, IAM, CloudWatch, Step Functions, EventBridgeInfrastructure as Code: Terraform, AWS CDK or CloudFormationScripting and automation in Python, Bash or Node.JsSolid networking and debugging fundamentals: DNS, TLS/certificates, load balancing, routing, latency and packet-loss analysisExperience supporting production systems and owning incidents end to endDemonstrated customer‑facing experience — you've explained complex technical situations to non‑engineers and to engineers, and stayed calm doing itProfessional working proficiency in English and SpanishBased in Bogotá (or able to work Bogotá hours from Colombia)Nice to haveAmazon Connect, Amazon Lex, or contact center / CCaaS platform experienceReal‑time communications: SIP, WebRTC, PSTN, SBCs, or WhatsApp Business APIMulti‑tenant SaaS operations and tenant isolation patternsSecurity and compliance exposure (least‑privilege IAM, encryption, audit logging)AWS certifications (Solutions Architect Associate/Professional, SysOps, DevOps Engineer)What we offerDirect ownership of platforms used by real contact center operations at scaleA small, senior team where your work is visible and your decisions matterDeep AWS and Amazon Connect specialization — certification and training supportCompetitive compensation and adaptable/hybrid working arrangements#J-18808-Ljbffr

📌 Cloud Engineer (Support) (Cundinamarca)
🏢 DFX5
📍 Cundinamarca