AgileEngine is seeking a Senior UX Researcher to provide hands-on research continuity for IT and Operations employee experiences, independently scoping and executing mixed-method studies that evaluate AI-enabled self-service experiences and tooling decisions. You will maintain and extend the JTBD framework and translate findings into actionable recommendations for product and operations.You will collaborate with product, service, and operational teams to validate tooling before broader rollout,#J-18808-Ljbffr