Hourly, Inc. is seeking an energetic and customer-focused individual to join our team as a Customer Success Associate specializing in insurance. As part of our computer software company, you'll work with our insurance clients to help them succeed. You will be responsible for providing first-class support on our insurance software products and collaborating with our product development team to ensure customer satisfaction.

Our idóneo candidate will be able to handle a high volume of customer inquiries, provide insightful product feedback, and understand the customers' needs to provide comprehensive service. Responsibilities - Provide exceptional customer support to payroll clients via phone, email, and chat - Gather, enter, organize,



and manage migration and onboarding data accurately - Manage customer accounts and ensure timely onboarding through the customer success program - Maintain detailed and accurate records of customer interactions, delivering data-driven insights to support business decisions - Perform initial troubleshooting and triage of customer issues, escalating complex cases when necessary - Proactively identify and resolve potential customer concerns before they escalate - Develop and maintain expert knowledge of Hourly’s software products, payroll processes, and the insurance industry - Support and process U. S.

📌 Customer Success Associate (Colombia)
🏢 Hourly
📍 Colombia