About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.
Key Responsibilities:
- Monitor and respond to client inquiries via designated channels within established timeframes.
- Provide guidance on the use of Visa VAS Essentials tools, focusing on functionality and tool navigation.
- Track and report on response times and inquiry volumes using manual spreadsheets and internal tools.




- Escalate complex or out-of-scope inquiries to specialized teams for resolution.
- Participate in business reviews and reporting cycles, including metrics such as average wait time and volume of requests.
- Maintain logs of client interactions and submit performance summaries for quality assurance.
- Collaborate with internal teams to ensure compliance with Visa’s security and data handling standards.
- Commitment to the client experience by delivering results based on client feedback measuring Net Promoter Score, Customer Satisfaction Rates and First Contact Resolution.
- Ability to deliver results with operational efficiency (Case duration).
- Utilize Microsoft Dynamics (CRM) to manage all cases to completion by thoroughly documenting and proactively managing each case from creation to resolution.
- Demonstrates effective leadership by Obsessing about Customers, Execute with Excellence, Collab

📌 Client Care Associate (Bogotá)
🏢 Visa Colombia Sociedad Anonima
📍 Bogotá