Remote Service Delivery Manager: Global ITSM (Ibagué)

Remote Service Delivery Manager: Global ITSM (Ibagué)

08 sep
|
FullStack
|
Ibagué

08 sep

FullStack

Ibagué

FullStack is hiring a Delivery Manager to own enterprise application support for a integral R&D; IT organization. You will manage a three-stream delivery model, including L1 service desk, L2 specialists, and minor enhancements, interfacing with internal L3 teams across the US and Colombia on US Eastern hours.

You will lead SLA governance, incident response, staffing, and engagement financials, while driving continuous improvement in a remote, multi‑regional delivery environment.

📌 Remote Service Delivery Manager: Global ITSM (Ibagué)
🏢 FullStack
📍 Ibagué

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