? Outbound Performance & Client Success Lead Full-Time Remote | U. S. Time Zone Overlap Required ? About the Role We’re hiring an execution-focused Outbound Performance & Client Success Lead to take full ownership of client performance, retention, and outbound campaign success inside a fast-growing cold email agency. This is not a passive account management role. You are directly responsible for: - campaign performance, - deliverability health, - client retention, - optimization, - and long-term account growth. You will manage 20–30 active client accounts while ensuring cold email campaigns are: - technically sound, - landing in inboxes, - generating qualified meetings, - and continuously improving.

If a campaign underperforms, you diagnose the issue and fix it. If a client is at risk, you step in early and take ownership. This role is idóneo for someone who deeply understands outbound systems, deliverability, messaging, and client communication — while thriving in fast-moving startup environments. ? What You’ll Own Client Ownership & Retention - Serve as the primary point of contact for 20–30 active clients - Lead performance-focused client calls and account reviews - Build strong client relationships centered around measurable outcomes - Monitor account health and proactively identify churn risks - Maintain high client retention and account satisfaction - Clearly explain: - campaign performance, - deliverability, - pipeline impact, - and optimization strategies - Set realistic expectations and align conversations around results Cold Email Performance & Optimization - Ensure campaigns are properly configured before launch, including: - domains, - inbox setup, - deliverability, - targeting, - and sequencing - Monitor: - inbox placement, - reply rates, - sender reputation,



- and deliverability health - Diagnose underperforming campaigns and identify root causes - Improve: - targeting, - personalization, - messaging, - and conversion performance - Optimize cold email copy when reply or booking rates decline - Run structured tests to improve: - replies, - booked meetings, - and pipeline generation - Focus on real business outcomes — not vanity metrics Systems, Documentation & Operational Scaling - Help improve delivery systems and operational workflows as the company scales - Maintain organized tracking for: - client health, - SLAs, - campaign performance, - and retention - Build practical internal documentation and playbooks - Use AI tools and automation to improve: - reporting, - workflow efficiency, - and operational consistency - Bring structure and clarity to fast-moving startup systems Founder Collaboration & Strategic Oversight - Work directly with the founder and outreach team - Provide clear updates on: - client health, - campaign performance, - risks, - and retention trends - Share optimization insights and operational recommendations - Proactively solve delivery or performance issues before escalation - Support long-term client growth and operational scalability ✅ Required Experience & Skills - Experience managing accounts inside: - cold email agencies, - outbound lead generation agencies, - or outbound-focused startups - Strong understanding of: - deliverability, - inbox placement, - sender reputation, - and outbound infrastructure - Hands-on experience improving underperforming outbound campaigns - Ability to write and optimize cold email copy - Experience using: - outbound tools, - automation platforms, - CRMs, - and reporting dashboards - Practical use of AI tools to improve outbound operations and workflows - Strong analytical and troubleshooting abilities - Clear and professional English communication skills - Availability during U. S.

📌 Outbound Performance & Client Success Lead (Colombia)
🏢 Pavago
📍 Colombia