You're the player we're missing on this TOP Team
We are seeking a highly skilled Customer Service Advisor focused on providing exceptional technical support through chat. The ideal candidate will possess excellent active listening skills, empathy, and the ability to manage customer interactions effectively. This role is adecuado for someone who enjoys working with customers, is technically inclined, and has a passion for the gaming industry. If you're a problem-solver with a commitment to providing excellent service, we’d love to hear from you
What you’ll be doing:
Provide top-notch customer service to platform users, assisting with various inquiries and issues related to their accounts.
Answer incoming chats from customers in the U.S.
Address subscription-related concerns, including cancellations, changes, and any subscription issues.
Offer clear and accurate technical support to users, guiding them through troubleshooting steps and ensuring a smooth resolution to their problems.
Demonstrate a deep understanding of services and products, staying up to date with new features and updates.




The TOP Team is looking for someone who:
C1 English level.
Enjoys helping others and solving situations with a positive attitude.
Proactive, responsible, empathic, and a good listener.
Typing and Writting skills.
Let’s talk about benefits:
Long-term contract.
Employee fund.
Volunteer programs.
Career plan.
Life insurance coverage.
Conditions:
English C1
42 hours per week
Schedules:
TRN: M-F 10:00-19:00 - 3 Weeks.
OPS: 10:00 - 19:00 or 12:00 - 21:00 | 2 days off on week (fixed)
Salary: COP $ 2,133.334
Salary: COP $ 2,666,666
ON SITE | Connecta Av 26. Bogota.
This is what sets us apart:
We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide Great Place To Work® has certified us as one of the best places to work in the country and the world. We don't stop innovating and we always go beyond.
At TP, we champion diversity, equity, and incl

📌 Bilingual Customer Service Expert CHAT ON SITE Bogota (Bogotá)
🏢 Tp
📍 Bogotá