about the company Openprovider is an ICANN-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands. We are a fully-remote organisation with more than 100 team members spread across 20+ countries. Remote working means no office, no painful commuting, and no stressful traffic - all you need is yourself, a laptop, and a cup of coffee! A diverse and inclusive organisation, we support a healthy work/life balance and are constantly looking for new ways to help the well-being of our people. We support a flexible schedule and are 100% performance and result-oriented. At Openprovider , we're not just a company; we're a mission-driven team dedicated to transforming the domain industry. We believe in providing a trusted digital identity to every business. Our innovative approach is reshaping the industry from a traditional transactional model to a more customer-centric, subscription-based approach. We pay subscriptions for music, newspapers, and movies - why should domains be any different? Come join us on our journey to create a trusted digital world. about the role You’ll be joining a general team of support professionals working fully remotely across multiple time zones. The department is divided into 1st line support, focused on fast, customer-facing requests, and 2nd line support, handling deeper technical investigations and more complex cases.

Our team’s priority is making customers happy by helping them solve issues through self-service and providing quick, effective solutions whenever personal assistance is needed. This role operates on rotating shifts, including nights, weekends, and holidays, to ensure we provide 24/7 coverage. Please review the schedule carefully before applying to make sure it works for you. Working Schedule (Bogotá Time) First 3 months (Onboarding & Training) Monday - Friday: 6:00 AM – 2:30 AM After onboarding (Night Shift Rotation) Monday–Friday:



3:00 PM – 11:30 PM Weekend Rotational Shifts (two days off per week are maintained) - Shift 1: 11:00 PM – 7:30 AM - Shift 2: 7:00 AM – 3:30 PM - Shift 3: 3:00 PM – 11:30 PM We’re looking for a self-organised, passionate support specialist who’s hungry to learn, enjoys figuring out complicated problems, loves communicating with people, and wants to grow real technical depth. key responsibilities - Work in rotational shifts to provide 24/7 support to customers - Providing excellent quality of service to our customers and solving their problems effectively communicating via phone, chat and ticketing system - Following Out of Office procedures, keeping an open line of communication with the team and respecting time shifts. - Solving a variety of tasks using internal toolsets around products like SSL certificates, domains, Plesk licenses and Spamexperts - Actively using, maintaining and improving our knowledge base, making it a single point of truth for customers and peers - Working closely with other departments around the world to solve customers' problems effectively & improve the quality of our products and services - Analyzing your day-to-day operations and processes within the department to generate ideas on manual work automation and processes improvement - Actively learning, on your own and with the team, about our products, technologies, and tools - Taking care of abuse request and enduser queue what we are looking for - Bachelor’s degree in Information Technology, or a related IT field - 1-2 years of experience in Customer Technical Support - Fluent English and Spanish speaker. - Excellent written and spoken communication skills. - Proactive, polite, and empathetic in interactions with peers and customers. - Able to express thoughts clearly with strong grammatical accuracy. - Skilled in searching, structuring, and systematising knowledge, and documenting it effectively. - Capable of explaining complex technical topics in simple, accessible language.

📌 1st Line Support Engineer - Remote job (Shifts: including nights & weekends) (Colombia)
🏢 Openprovider
📍 Colombia