Operations Specialist – Remote Workforce Operations | Shift Coordination | Scheduling | Client Operations Position Type: Full-Time, Remote Working Hours: U. S. Business Hours Preferred Locations: LATAM, Pakistan, Philippines, or South Africa About the Role At Pavago , one of our clients is hiring an Operations Specialist to oversee day-to-day workforce operations and ensure seamless execution across a live scheduling platform. This is not an administrative support role. You’ll own the complete shift lifecycle—from workforce onboarding and scheduling to real-time issue resolution and client communication—ensuring every shift is filled, every professional is supported, and every client receives exceptional service. You’ll work across: - Workforce coordination - Shift fulfillment - Scheduling - Attendance monitoring - Client communication - Live operations - Process improvement If you thrive in fast-paced operational environments, enjoy solving problems in real time, and take ownership from start to finish, this role is built for you. What You’ll Own Shift Fulfillment & Scheduling - Own the end-to-end shift fulfillment process. - Respond quickly to incoming client staffing requests. - Assign professionals to shifts based on availability and qualifications. - Confirm attendance and workforce availability before every shift. - Ensure shifts are filled efficiently while maintaining service quality. - Monitor fulfillment metrics and staffing performance. Workforce Onboarding & Engagement - Onboard and activate new professionals on the platform. - Maintain accurate workforce profiles and onboarding records. - Build strong relationships with workforce professionals to improve engagement and retention. - Communicate regularly to maintain workforce responsiveness and reliability. - Support workforce growth and long-term platform participation. Live Operations & Issue Resolution - Monitor attendance, clock-ins,



and active shifts in real time. - Respond immediately to: - Late arrivals - No-shows - Shift cancellations - Scheduling conflicts - Coordinate replacement coverage when needed.

- Communicate directly with clients, on-site managers, and workforce professionals. - Resolve operational issues while maintaining a high level of customer service. Operations & Process Improvement - Maintain organized operational records and tracking systems. - Keep attendance, fulfillment, and scheduling documentation accurate and up to date. - Identify recurring operational bottlenecks. - Recommend workflow improvements that increase speed, reliability, and service quality. - Support continuous improvement initiatives across operations. Requirements Must-Have Qualifications Experience - 2+ years of experience in: - Operations - Workforce coordination - Staffing - Scheduling - Client operations Core Skills - Excellent written and verbal English communication skills. - Strong organizational and time-management abilities. - Experience coordinating multiple priorities simultaneously. - Strong stakeholder management and relationship-building skills. - Comfortable working with live scheduling platforms and operational systems. - Reliable computer setup and high-speed internet connection. Nice to Have - Experience working in: - Staffing companies - Workforce marketplaces - Startup environments - Experience with: - Shift-based workforce operations - Attendance monitoring - Clock-in management - Workforce scheduling - Fulfillment KPIs - Background in: - Healthcare - Hospitality - Logistics - Staffing - On-demand workforce management - Experience improving operational workflows and efficiency. What Makes You a Strong Fit - Highly organized and execution-focused. - Calm and solutions-oriented under pressure. - Comfortable managing multiple live operational priorities. - Strong communicator with clients and workforce professionals.

📌 Operations Specialist (Colombia)
🏢 Pavago
📍 Colombia