Position: Collections Agent

Location: Remote

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer versátil vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we're seeking a Collections Specialist to join our remote team and support our growth.

Responsibilities:

Monitor and track overdue accounts, using established protocols to secure timely payments
Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices
Provide exceptional customer service to balance high customer satisfaction with effective collections efforts
Collaborate with other departments to resolve customer issues and disputes efficiently
Prepare and provide regular reports on debt collection activities and progress
Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities

Requirements

Requirements:





1+ years of experience in Collections
Fluent in English (at least C1 level), knowledge of additional language French/Arabic/Spanish - advantage
Proficiency with Microsoft Office and Google Workspace
Strong negotiation skills, attention to detail, and the ability to handle challenging customers
High-speed internet connection, personal computer, and headset
Knowledge of state and federal collection laws (preferred)

Working Hours:

40 hours a week with 8-9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame
Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours

Benefits

Competitive salary with performance bonuses
Friendly and supportive team
Opportunity to work and grow professionally at an international level

Ready to take the wheel of your career? Join us at Whizz and pedal towards success Apply today

📌 Collections Specialist (Colombia)
🏢 Whizz
📍 Colombia