Technical Support Engineer (On-site)Role OverviewWe are seeking a Technical Support Engineer with experience supporting financial systems and transaction-related issues. This role requires strong skills in SQL, APIs, and payment gateways, along with solid English communication.r/>Responsibilities
- Troubleshoot issues related to transactions, payment methods, and APIs
- Analyze data using SQL and review system logs
- Support production incidents and ensure timely resolution
- Collaborate with internal teams to resolve and prevent issues
- Work in a 24/7 on-site rotationRequirements
- 3+ years in Technical/Production Support
- Experience with SQL, APIs, and payment systems
- English level: B2+ or higher
- Availability for on-site work and shift rotationsNice to Have
- Experience with tools like ServiceNow or Jira
- Fintech or high-availability systems background. -Requerimientos
- Educación mínima: Universidad / Carrera Profesional3 años de experiênciaIdiomas: Inglés Conocimientos: Api, Api rest, Jira, Medios de pago, Soporte técnico, Sql, Gestión de transacciones,



Procesamiento de pagos, ServicenowPalabras fundamental: cobranza, cobro, payment, collection, apoyo, support, soporte, db, bd, sql, db2, firebird, informix, interbase, oracle, postgresql, sqlserverTechnical Support Engineer (On-site)Role OverviewWe are seeking a Technical Support Engineer with experience supporting financial systems and transaction-related issues. This role requires strong skills in SQL, APIs, and payment gateways, along with solid English communication.Responsibilities
- Troubleshoot issues related to transactions, payment methods, and APIs
- Analyze data using SQL and review system logs
- Support production incidents and ensure timely resolution
- Collaborate with internal teams to resolve and prevent issues
- Work in a 24/7 on-site rotationRequirements
- 3+ years in Technical/Production Support
- Experience with SQL, APIs, and payment systems
- English level: B2+ or higher
- Availability for

📌 Payment Gateways Technical Support (Bogotá)
🏢 Sutherland Global Services
📍 Bogotá