Who are we?:
GreatLab is a fast-growing dental technology company focused on building cutting-edge software solutions for dental labs and clinics. Their mission is to simplify operations, support business growth, and create intuitive, enjoyable user experiences across the dental ecosystem.

Fast Facts:
- Focused on transforming dental lab operations through SaaS solutions
- Supporting dental labs in scaling and optimizing workflows
- Driving efficiency and improved user experience in dental technology
- Expanding footprint across North America

Role Purpose:
This role combines Customer Success (50%), Technical Support (40%), and Sales/Conversion (10%), playing a key part in ensuring customer satisfaction, successful onboarding, and long-term client retention within dental labs across North America.

Key Responsibilities:
- Provide high-quality technical support via ticketing systems and virtual channels
- Lead onboarding processes for new dental lab clients
- Deliver product demos, webinars, and video tutorials
- Support customers throughout their lifecycle,



ensuring satisfaction and retention
- Travel occasionally for onboarding and client support (every 1-2 months, as needed)
- Represent the company at trade shows and industry events
- Collaborate with product and sales teams to improve onboarding and user experience
- Create and maintain help center documentation and knowledge base content
- Act as a trusted advisor to clients, identifying opportunities to add value

Requirements: Skills & Competencies:
Education
- Relevant background in Dentistry, Healthcare, Business, or Technology

Experience
- 3+ years in the dental industry
- 2+ years in dental software or SaaS environments
- Experience in customer success, onboarding, or technical support

Knowledge & Skills
- Strong proficiency with CRM systems and support ticketing tools
- Ability to troubleshoot technical issues effectively
- Excellent written and verbal communication in English
- Comfortable presenting

📌 Customer Success Manager (California)
🏢 Clinitech
📍 California