Requisition ID: 239433

Employee Referral Program - Potential Reward: $200,000.00

We are committed to investing in our employees and helping you continue your career at ScotiaTech.

Purpose

Contributes to the overall success of Canadian Banking Engineering globally as part of Exception and Cheque Processing Bogota team ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are following governing regulations, internal policies and procedures.

Provides Level 2 production support for Exception and Cheque Processing (ECP) systems and scope

Provide triage, support and management of issues and incidents. This includes coordinating relevant teams to ensure timely and effective problem resolution, including communicating updates in a clear, business-friendly manner.

Participate in rotational after-hours support, including on call pager duty support for critical incidents.

Accountabilities




- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Assist in investigating and resolving incidents, ensuring timely escalation and clear communication with stakeholders and vendors
- Assist the Manager by conducting research and analysis, and identifying opportunities for continuous improvements and efficiency enhancements
- Escalate to Manager for assistance and/or escalation purposes, to quickly analyze problems and resolve escalated issues, and provide recommendations to management with regards to resolution.
- Escalate all high priority issues affecting availability, customer impact and user impact to the Manager, and Senior Management.
- Complete quarter-end and month-end oversight and control activities including but not limited to financial governance, SLO and performance monitoring, and preparation of management performance dashboards
- Understand how the Bank’s risk ap

📌 Support Associate (Bogotá)
🏢 Scotiabank
📍 Bogotá