We are looking for an experienced Collections Team Leader to join our on-site team in Medellín, Colombia.

You should be comfortable working in a performance-driven collections environment where leadership means more than monitoring numbers. You will be expected to actively coach your team, support difficult accounts and escalations, identify performance gaps, and help agents consistently meet their goals.
- What You'll Do
- Lead, coach, and motivate a team of collections agents to achieve daily, weekly, and monthly performance targets
- Monitor agent calls and account handling to ensure quality, professionalism, and regulatory compliance
- Provide real-time coaching and actionable feedback to improve collections performance
- Support agents with objection handling, negotiations, payment arrangements, and difficult customer interactions
- Handle escalated inbound and outbound collections calls when necessary
- Monitor team KPIs and identify trends, performance gaps, and opportunities for improvement
- Conduct regular performance coaching and follow up on individual development plans




- Ensure accurate documentation of customer interactions, account activity, and team performance
- Promote consistent adherence to collections policies, procedures, and applicable regulations
- Ensure the team operates in accordance with FDCPA and third-party collections compliance requirements:
- Build a positive, accountable, and performance-driven team culture:
- Collaborate with leadership to address operational challenges and improve overall team results
- What We Offer
- $350-$400 USD paid weekly
- Performance-based commission opportunities
- On-site opportunity in Medellín
- Uncapped commission potential
- Ongoing training and leadership development
- Growth and advancement opportunities
- Opportunity to lead and develop a high-performing collections team
- Ready to Lead?

If you have a strong background in third-party collections, know how to develop agents, and can balance perfo

📌 Collections Team Leader (Medellín)
🏢 Resolv Global
📍 Medellín