Locations: Bogotá – SURA Rosales | Cali – Versalles
We are seeking bilingual (Spanish-English) customer service professionals to support medical providers and members in a remote call-center environment. Under the guidance of the Customer Service Lead, this role manages inbound and outbound communications via phone, email, web portal, and mail, ensuring accurate documentation and a positive service experience.
Training Schedule
- Monday to Friday, 10:00 a.m. – 6:00 p.m. Colombia Time
Operations Schedule (post-training):
- Monday to Friday, 6:00 a.m. – 6:00 p.m. Colombia Time
- Flexibility and full availability during operational hours is required.
Key Responsibilities
- Manage customer service emails and tickets: sort, respond, follow up, and archive
- Handle high-volume inbound/outbound call queues
- Resolve access and submission issues
- Conduct outreach calls to providers and members
- Research and follow up on billing and claims inquiries
- Support account management, provider relations, and operations projects
- Maintain accurate documentation across systems
Requirements
- Advanced English proficiency
- Strong customer service and communication skills
- High typing speed and system navigation (Windows OS, MS Office, web platforms)
- Strong research, critical thinking, and problem-solving abilities
- Ability to work independently and collaboratively in a remote team
- Quiet, professional workspace with reliable high-speed internet
- Healthcare or insurance experience preferred
- ZenDesk knowledge is a plus
Write me for more info: (phone hidden)
📌 Agente bilingue Bogotá y Cali!
🏢 Solvo S
📍 Cali
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