Job Title Credit Control Clerk-3

Job Description

This role is with KLG, a integral leader in international education. KLG is now owned by Inspirit Capital and continues to deliver world-class educational experiences through its international network of schools and university partners.

Kaplan Languages Group (KLG) is a world-class language education platform operating over 20 schools across 8 countries. We deliver premium academic, professional, and language travel programmes to students from over 140 countries. At KLG, we combine education with financial excellence to support our international growth.

Job Overview

We are seeking a motivated, detail-oriented Credit Control Clerk to join our international finance team. In this role, you will be responsible for the day-to-day collection of outstanding invoices, managing student and agency accounts, and ensuring timely payments. Reporting directly to the Senior Credit Control Clerk, you will play a key role in maintaining a healthy cash flow for our global operations.

Key Responsibilities

Debt Collection & Communication

Contact international customers (students, parents and partner agencies) via phone and email to secure timely payments.

Issue automated and manual payment reminders according to company credit policy schedules.

Manage incoming queries regarding invoices, payment methods and account balances, resolving them or escalating them as needed.

Maintain accurate notes and records of all collection activities and customer communications within the system.

Account Administration & Reconciliations

Allocate incoming payments (wire transfers, credit cards, international platforms) to the correct customer accounts daily.

Perform regular bank reconciliations and clear unallocated cash in multiple currencies (GBP, USD, EUR, CHF, CAD).

Identify and flag billing discrepancies or disputed invoices to Sales and Operations teams for quick resolution.





Process credit notes and refunds in compliance with company policies and student visa regulations.

Reporting & Team Collaboration

Monitor and review aging debt reports to identify overdue accounts that require immediate action.

Support the Senior Clerk and Team Leader with administrative tasks during month-end closing procedures.

Requirements & Qualifications

Experience & Education

1-2 years of experience in Credit Control, Accounts Receivable or a high-volume Customer Service/Finance environment.

Experience in international environments, education, tourism or hospitality is a plus.

Educational background in Finance, Accounting, Business or equivalent practical experience.

Technical Skills

Language skills: Full professional fluency in English is mandatory. Proficiency in any other language (French, German, Italian) is highly advantageous.

Comfortable using ERP systems and billing software. Intermediate knowledge of Microsoft Excel (sorting data, basic formulas).

High attention to detail with numbers, formulas and multi-currency transactions.

Soft Skills

Excellent communication skills, with a polite, professional, yet assertive telephone manner.

Strong organizational skills to manage a high volume of emails and collection accounts efficiently.

Resilience and patience when dealing with difficult payment conversations or cultural differences.

Physical Requirements

Sitting

Standing

Walking

Climbing

Lifting up to 50+ pounds

Pulling

Pushing

Carrying

Grasping

Reaching

Bending

Visual Acuity - Color Determination

Speaking

Listening

Location Bogotá, COL

Employee Type Employee

Job Functional Area Finance

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.

📌 Credit Control Clerk (Bogotá)
🏢 Kaplan
📍 Bogotá