Concentrix is seeking a Telecom Support Engineer (Genesys Cloud) to ensure the availability, performance, and integrity of the Voice Network and Genesys Cloud environment. You will work in a fast-paced contact center setting delivering cloud telephony and omni-channel support.The role requires deep Genesys Cloud expertise, strong troubleshooting skills, and experience integrating with Salesforce and WFM. Collaboration with clients, carriers, and vendors is essential to deliver reliable voice#J-18808-Ljbffr