Location: Pereira, Colombia (On-site)Employment Type: Full-timeWho We AreAt ThrivePass, we’re on a mission to help employees and businesses Thrive, because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.We don’t just talk about culture, we build it. Everything we do is rooted in our CARE values:Courageous – Have the confidence to think differently, innovate, and act. Challenge boundaries, embrace change, and see challenges as opportunities to learn.Accountable – Take responsibility for your impact, honor commitments, communicate proactively, and act with integrity.Resourceful – Use critical thinking, collaborate across teams, leverage available resources, and create effective solutions.Engaged – Take ownership of your work, prioritize effectively, drive results, and understand how your role impacts the success of your team, our clients, and our members.At ThrivePass, performance isn’t just about hitting goals, it’s about how you show up every day. Join us in shaping the future of employee benefits!The Engagement Specialist is an integral part of our customer support team, working directly with our members to ensure the highest level of satisfaction through timely, empathetic communication and accurate solutions.You will:Deliver high-quality customer service to Consumer Driven Healthcare (CDH) members and plan participantsRespond to member inquiries through ticketing systems in a timely mannerProvide professional and empathetic phone supportReview, evaluate, adjust, and process claims (FSA, HRA, commuter benefits, etc.)Meet and exceed Service Level Agreements (SLAs) for accuracy, volume,



and call qualityIdentify issues or inefficiencies and follow escalation paths when neededProvide timely and effective support, including follow-up and resolutionCollaborate with cross-functional teams to improve processes and member experienceBring new ideas to improve workflows and efficiencyWhat You BringStrong customer-centric mindset with high empathyExcellent communication skills (written and verbal)High attention to detail and organizational skillsAbility to multitask and adapt in a fast-paced environmentStrong ownership and accountabilityMust Haves1–3 years of experience in customer service, claims processing, phone support, or related rolesStrong problem-solving and critical thinking skillsWorking knowledge of Microsoft Word and ExcelAbility to learn new systems and technologies quicklyExcellent communication skills in English (written and verbal)Detail-oriented and highly organizedTeam player with a positive attitude and openness to feedbackNice to HaveFamiliarity with insurance concepts such as medical insurance, FSA, HSA, and COBRAExperience supporting U.S.-based clients or benefits platformsExperience handling sensitive and confidential informationWhy You’ll Love Working Here$2,500,000 – $2,800,000 COP monthly salaryA culture that truly lives its CARE valuesOpportunities to grow, learn, and develop your careerA collaborative, supportive, and fun team environmentAn inclusive workplace where everyone is valued and respectedBenefitsWe offer benefits such as a Plan Complementario de Salud, additional PTO days during your first year of service, and other perks designed to support your well-being and growth.Equal Opportunity StatementThrivePass is an equal opportunity employer committed to fostering an inclusive workplace where all employees and applicants are treated with respect and fairness. We celebrate diversity and are dedicated to creating an environment where everyone can thrive.#J-18808-Ljbffr

📌 Cdh Engagement Specialist (Risaralda)
🏢 ThrivePass
📍 Risaralda