Support Lead for Duck Creek

Overview: This role focuses on providing support for Duck Creek solutions.

Technical Skills

- Duck Creek Expertise: In-depth knowledge of the Duck Creek policy system; experience in configuration and customization.

- Integration Skills: Ability to integrate Duck Creek with other systems through APIs and web services, including troubleshooting and optimizing integrations.

- Software Development Skills: Proficiency in programming languages such as Java, C#, or JavaScript relevant to Duck Creek environments; understanding of version control systems.

- Database Knowledge: Understanding of SQL and database management specific to Duck Creek data, including optimization and performance.

Leadership and Management Skills

- Team Leadership: Experience managing support teams, fostering collaboration, and mentoring team members in Duck Creek topics.

- Project Management: Proven experience managing Duck Creek implementation and support projects using agile methodologies.

- Stakeholder Communication:



Excellent verbal and written communication skills for engaging both technical and non-technical stakeholders.

Problem-Solving and Analytical Skills

- Analytical Thinking: Strong problem-solving abilities, particularly in troubleshooting Duck Creek issues; proficient in root cause analysis.

- Process Improvement: Capable of analyzing processes and recommending improvements to reduce dependency on DCSquare.

Industry Knowledge

- Insurance Domain Knowledge: Familiarity with property and casualty insurance products and regulatory requirements affecting insurance technologies.

Soft Skills

- Adaptability: Ability to quickly learn and adapt to new technologies and processes, embracing innovation.

- Collaboration: Strong interpersonal skills to work effectively with cross-functional teams and facilitate meaningful discussions.

📌 Support Lead for Duck Creek (Colombia)
🏢 Chubb
📍 Colombia