DiDi General Inc. in Bogotá is seeking a Sr. Analyst to lead CX programs for the Early Life Cycle experience for drivers across Spanish Speaking Latin America. You will oversee agents, manage onboarding and engagement initiatives, and drive continuous improvement.
This role requires strong analytics, cross-functional collaboration with Ops, Product, and Marketing, and a customer-centric mindset to improve activation and satisfaction across multiple markets.
📌 Driver Onboarding (Bogotá)
🏢 Didi
📍 Bogotá
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