About IntouchCX

IntouchCX is a general leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job The Operations Security Jr. Manager supports the Operations Security department in ensuring the sites where the organization operates meet all security standards and actively helps prevent client data breaches. Their duties include helping maintain standards and procedures, supporting audits, and staying current on security trends, threats, and company and client policies.

As Operations Security Jr. Manager, You Will…

- Build and maintain the controls matrix in alignment with multiple compliance frameworks and standards.
- Prepare and review incident reports and status reports, identify issues, and report to senior management and the client when needed.
- Work cross-functionally with internal leaders to complete holistic process implementation based on client policies, with the aim of closing any security information gap.
- Track and monitor partner assessment progress.
- Track action items.
- Ability to conduct and lead customer-facing security gap reviews and investigations.
- Manage the operations security support team.

As Operations Security Jr. Manager, You Need…
- Bachelor’s Degree.
- Minimum 3-4 years of fraud,



risk experience, compliance, IT, security, and/or process building within the BPO industry.
- Proficient in the use and application of both MS Office Suite (Word, Excel, PowerPoint, and Outlook) and Google products (Sheets, Slides, Docs).
- Knowledge of ISO standards, PCI DSS, or similar frameworks.
- English proficiency at B2 level or higher.
- Detail-oriented and strong analytical and problem-solving skills, along with the ability to communicate effectively with non-technical executives and staff.
- Ability to identify operational gaps and translate them into actionable mitigation methods.
- Exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong and lasting relationships.
- Ability to communicate information to executive leaders, clients, and customers
- An understanding of commonly utilized industry systems and tools to identify fraud risk gaps and recommend changes.
- Knowledge and understanding of the Business Continuity and Disaster Response Plans.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels. Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.

📌 Operations Security Jr. Manager (Bogotá)
🏢 IntouchCX
📍 Bogotá